Many MSME entrepreneurs are not conversant with the provisions of relevant Acts and Rules, compliances, application forms, and the location of government offices to submit the applications for approvals, certificates and licenses tostart enterprises or to avail government incentives.

Entrepreneurs were required to visit various offices to enquire, consult, and finally to submit applications. Apart from the running around, they often become victims of unscrupulous middlemen.

Even after all this, more visits were required to be made to follow up and finally collect certificates or licenses. This remained one of the biggest challenges and a disincentive for entrepreneurs who wanted to start a new venture, diversify or expand.

Every district now has an MSME Facilitation Centre (MFC) located in their respective District Industries Centres (DIC) and in Kolkata. The MFCs are dedicated service providers on statutory compliances for an MSME entrepreneur. The MFC is tagged to the online Single Application Gateway (SAG) through and acts as a single point to receive all applications made by an entrepreneur to various government entities for compliances and to avail government incentives.

The hands-on facilitation services provided by an MFC to MSME entrepreneurs include:

1. All information on statutory compliances needed to set up an enterprise or to avail government incentives.
2. Application forms.
3. A checklist of the documents to be attached with the application.
4. Hand-holding support to fill out the forms.
5. Thorough checking of the forms ensure they are correct in all respects
6. Submitting the application to the government office by the MFC.
7. Answering any queries that a government office may have
8. Collecting the certificate/license on behalf of the applicant either in person or through SAG.
9. Delivering it to the applicant.
These services are available on line through SAG at

The most important development has been that definite deadlines have been fixed for the delivery of certificates and licences.

Another important development has been the appointment of relationship officers for businesses. With an average of 10,000 businesses starting every year and all of them with special needs, the emphasis has been on giving them a headstart in a very competitive environment. The initiative to introduce a relationship officer for every new enterprise has seen some surprisingly good results and has evoked very good response from those involved in the MSME sector. There are 400 specially trained relationship officers working in the field in the state.


Also see

Name of DIC/Sub DIC Name of MFC Address Contact number e-mail id of GM, DIC
1 Kolkata Kolkata Silpa Sadan, Ground Floor, 4, Camac Street, Kolkata- 700016 033-40613062
2 Howrah Howrah C.E.O, Dasnagar, Howrah 033-26530206
3 North 24 Pgs North 24 Pgs D.I.C. Building, Ground Floor, Hatipukur Road, Barasat, Kolkata - 700124 (033) 29517677
4 South 24 Pgs South 24 Pgs 67 Bantick Street, 3rd Floor, Kolkata - 700069 94333-88238
5 Siliguri Siliguri Industrial Estate, 2nd Mile Sevoke Road, P.O. Siliguri, Dist.- Darjeeling, PIN-734001 0353-2542408/ 8239,
M- 70014-68661
6 Jalpaiguri Jalpaiguri Club Road, P.O. & Dist. Jalpaiguri, PIN- 735101 03561-228087/ 230843,
M- 98302-73795
7 Malda Malda Malda, K.J. Sanyal Road, P.O. & Dist. Malda, PIN- 732-101. 03512-251252
8 Hooghly Hooghly Municipal Terminal Building, 1st floor, P.O. Chinsurah, Dist. Hooghly, PIN- 712 101. 033-26802667
9 Murshidabad Murshidabad District Industries Centre, Murshidabad, 20/1, C.R. Das Road, P.O. : Berhampore, Dist. Murshidabad 03482-252206
10 Nadia Nadia District Industries Centre, Bunglow Road, (Anatheswar Road), P.O. Krishnagar, Dist. Nadia 03472-252496
11 Purulia Purulia District Industries Centre, Purulia, Collectorate Compound, Near Bus Stand, P.O. & Dist. Purulia, PIN -723 101 03252-223257
12 Bankura Bankura District Industries Centre, Bankura, Machantala, Shilpa Bhawan, P.O. & Dist. Bankura, PIN-722 101 03242-254965
13 Birbhum Birbhum District Industries Centre, Birbhum, Commercial Estate, 1st floor, P.O. Suri, Dist. Birbhum, PIN 731 101 03462-255428
14 Purba Medinipur Purba Medinipur District Industries Centre, Purba Medinipur, Dharinda Nearn DM Office, PO-Tamluk, Dist-Purba Medinipur, PIN-721636 03228-263442
15 Paschim Medinipur Paschim
District Industries Centre, Paschim Medinipur, Dak Bunglow Road, Saratpally, P.O.: Midnapore, Dist. Paschim Medinipur, PIN- 721 101 03222-275179
16 Purba Burdwan Burdwan District Industries Centre, Burdwan, Purta Bhawan, 5th floor, Sadarghat, P.O. & Dist. Burdwan, PIN 713 101 0342-2545122
17 Paschim Burdwan Durgapur ADDA 1st Administrative Building, City Centre, Durgapur- 713216 0343-2545933
Asansol Court Compound, Asansol 0341-2254522  
18 Uttar Dinajupur Uttar Dinajupur District Industries Centre, Uttar Dinajpur, Commercial Estate, Raiganj 03523-252141
19 Dakshin Dinajpur Dakshin Dinajpur District Industries Centre, Dakshin Dinajpur, D.R.D.A. Building, P.O. Balurgrhat, Dist. Dakshin Dinajpur 03522-255975
20 Darjeeling Darjeeling District Industries Centre, Darjeeling, Old Secretariat Buildings, P.O:& Dist. Darjeeling, PIN - 734101 0354-2254210
21 Coochbehar Coochbehar District Industries Centre, Cooch Behar, Kadamtala, PO & Dist - Cooch Behar, PIN-736 101. 03582-222428